Shipping & returns


We ship from Spain with the national postal system. Orders will ship between two to five working days after payment has been processed. Mudthing is not responsible for any lost or missing orders where an incorrect or incomplete address was provided. 

If your shipping address is outside the European Union, including UK, Switzerland, Iceland, Andorra and Norway, you will not be charged tax at the checkout, but you may be liable for tax duties in your own country. Mudthing is not responsible for any customs fees or delays caused by customs controls. Orders bound for the UK have shipped smoothly to date, without extra charges.

All ceramics will be sent by sign-for, registered post.

Our aprons and accessories will be shipped either by standard or sign-for registered post, depending on the amount ordered and destination. All orders over 1kg as well as all non-EU packages will be sent by sign-for, registered post.

We will notify you by mail once your order has shipped and send you a receipt for your purchase. If you haven’t received anything within a week of your order, please check your spam!

If you’re in Barcelona and would like to save on shipping by coming to pick up your order from our base in Sant Antoni, choose “Barcelona pick-up” in the shipping options and we’ll get in touch with you to arrange a time.

Returns & exchanges

We are happy to refund or exchange purchases of our aprons or accessories, as long as they are sent back to us in their original condition and within 30 days of purchase. Customers are responsible for all extra shipping and handling costs incurred – including Stripe fees – and, in the case of returned items, these charges are non-refundable. Stripe credit card handling fees will also not be returned if a client mistakenly places a duplicate order, or if a client would like to cancel an order before it is sent out.

We cannot accommodate returns of our ceramics, many thanks for your understanding.